Advice for hospitality workers

Blog by Noel

The UK hospitality industry has warned that there could be as many as 900,000 job losses in the sector as a result of Coronavirus and lockdowns. Those aged between 18-24 could be hardest affected.

The industry is facing many challenges and it is uncertain what will happen with further restrictions.

While it is hoped that the industry will recover, people are now in the position of having to consider other career choices.

Next Step Edinburgh is here to help you face these difficulties and offer a free and confidential service to those who are experiencing these challenges.


WHAT CAN I DO NOW?

If you, like many people, have been affected by the current situation, it is understandable that your uncertain on what your career options are. Many people have been furloughed from their jobs, but for a lot of people this may be coming to an end.

This is an uncertain time, but we can give you some guidance on what your options are – not just in the short-term, but in the long-term too.

The team at Next Step Edinburgh are here to support you through these challenges and are also here to advise you on the other career options that you have.

We can also put you in contact with organisations that provide free, confidential, and impartial advice on benefits and employment rights too.

WHAT AM I GOOD AT AND WHAT CAN I DO WITH THESE SKILLS?

One of the first things you can do is look at the skills and experience that you have and how these can be used in other sectors of employment.

Almost any job involves working with the public. If you have worked in hospitality, you will have had a huge amount of customer service experience.

People often think that having good customer service skills is the ability to “just to be nice to people”. As you will probably know, it involves a lot more than that.

If you have excelled at providing a good customer service, you will certainly have used all the following skills:

  • Persuasive speaking and selling skills
  • Empathy
  • Adaptability
  • Professionalism
  • Time management
  • Effective listening
  • Attention to detail
  • Attentiveness
  • Positivity
  • A lot of patience!

The hospitality industry is also very demanding, and you will also have demonstrated experience of working to tight deadlines, working well under pressure, working effectively as part of a team and being flexible in the hours that you work.

These are skills that almost all employers are looking for – and you will have had direct and relevant experience of this.

It is also likely that you will have direct experience of food-preparation, food hygiene and maintaining high standards of cleanliness in the workplace.

These skills are even more in demand that they have ever been.

The experienced team at Next Step Edinburgh can work with you to think about other career options that you have and how best to use the experience that you already have in applying for other roles.

WHICH JOBS CAN USE MY SKILLS, QUALITIES AND EXPERIENCE?

The simple answer to this, is – any job where you work with the general public.

We all use services of one description – whether it is our local or high-street shop, or the advisor that we speak to on the phone, or the elderly or vulnerable relative who needs support to do their daily tasks.

There are still sectors that are actively recruiting – even with the current restrictions. These are:

  • Social care providers
  • Supermarket retailers
  • Power companies

The demand for these industries has only increased over the past few months and Next Step Edinburgh works closely with many employers in these sectors – especially those who pay well and encourage and develop their staff.

The majority of employers in these areas often do not look for experience and qualifications, but people who have the right personal qualities – all of which you have shown in a career in the hospitality industry.

Even if you have had no previous experience in these sectors, employers will give you any training that you need and if you have a positive attitude to work and a willingness to learn new skills, these are ideal.

Our advisers are here to put you in contact with these employers too.

UPSKILLING. IF I HAVE TIME, WHAT CAN I DO WITH THE TIME?

Over the past six months, we have supported many people from the hospitality industry who are now considering a complete career change. This can be a longer-term project and does require training and upskilling.

We work with training providers and employers to help people acquire the skills to work in a completely different sector, such as construction and administration.

Even in lockdown, there are lots of online resources you can also use to improve your IT and admin skills and Next Step Edinburgh can help you access these.

I LOVE WORKING IN HOSPITALITY. WHAT IF I DON’T WANT A CAREER CHANGE?

The hospitality industry can be an exciting and very enjoyable sector to work in – and it is certainly a major part of the country’s economy. Prior to lockdown, there was a lot of opportunities in this sector. There will be a need for restaurants, bars, cafes and hotels – but jobs will be limited for the time-being.

When the industry does pick up again, and you go for an interview for your dream job – you can always say that you did the job that was needed at the time until the job you wanted came along.

Any future employer will respect that, and we can continue to work with you until you find that dream job.


DON’T DO THIS ALONE – WE CAN HELP

Next Step Edinburgh offer free, flexible support, so please get in touch

☎️ 0300 365 0025    📧 admin@communityrenewal.org.uk